1. Process Definition

• Understanding what a process is in a business context

• Elements of a process: inputs, outputs, activities, and stakeholders

• Importance of processes in achieving organizational goals

• Difference between core, support, and management processes

2. Process Mapping Definition

• Definition and purpose of process mapping

• Benefits of process mapping: clarity, standardization, improvement opportunities

• Common use cases: training, compliance, process improvement, automation

3. Types of Process Maps

• High-level (overview) process maps

• Detailed process maps

• Swimlane diagrams (cross-functional flowcharts)

• Linear flowcharts

• Deployment maps

• Top-down process maps

• Use cases and pros/cons for each type

4. Steps for Preparing Process Maps

• Identifying the process and setting objectives

• Engaging the right stakeholders and process owners

• Collecting relevant data and observing the process

• Defining the scope and boundaries

• Mapping the current state (“as-is”)

• Validating the map with stakeholders

• Identifying improvement areas and creating the future state (“to-be”)

5. Simple Flowchart

• Symbols and conventions (terminator, process, decision, input/output, connectors)

• Constructing basic sequential workflows

• Software tools used (Visio, Lucidchart, Draw.io, etc.)

• Common pitfalls in creating flowcharts

6. Process Flow Diagrams (PFDs)

• Focus on physical flows and equipment (mainly in engineering and manufacturing)

• Differences between PFDs and standard business process flowcharts

• Interpreting symbols, legends, and layout

• When and where to use PFDs

7. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

• Understanding the SIPOC model as a high-level process overview

• Steps to construct a SIPOC diagram

• Benefits for Lean Six Sigma and process improvement projects

• Using SIPOC to define process scope and clarify relationships

8. IDEF0 (Integration Definition for Function Modeling)

• Introduction to IDEF0 as a structured method for modeling functions

• Syntax and rules: boxes and arrows representing functions and relationships

• Hierarchical decomposition of complex systems

• When to use IDEF0 for deeper process analysis

9. Value Stream Diagram (VSD) / Value Stream Mapping (VSM)

• Definition and origin in Lean methodology

• Mapping the flow of materials and information

• Identifying value-added vs. non-value-added activities

• Calculating process cycle times, lead times, and identifying waste

• Creating current and future state maps

10. Improving Business Processes through Mapping

• Using process maps to identify inefficiencies, redundancies, bottlenecks

• Process redesign principles (elimination, simplification, standardization, automation)

• Tools and techniques for process improvement (Lean, Six Sigma, Kaizen)

• Monitoring and sustaining process improvements

• Linking process maps to performance indicators and strategic goals