Operating Model Definition

• What is an operating model?
• The role of an operating model in translating strategy into execution
• Distinguishing between business model, operating model, and organizational structure

Importance of Operating Model

• Connecting strategy to day-to-day operations
• Supporting scalability, agility, and resilience
• Enhancing efficiency, customer experience, and organizational alignment
• Enabling digital transformation and innovation

Key Elements of an Operating Model

• Overview of the foundational components that form an integrated operating model
• How these components work together to deliver value

Strategy

• How strategy informs the design of the operating model
• Aligning operational capabilities with strategic intent
• Translating strategic goals into operational realities

Process

• Role of core and support processes in value creation
• Designing efficient, standardized, and customer-centric processes
• Mapping and optimizing processes to align with strategic goals

People

• Workforce planning, roles, and responsibilities
• Talent capabilities required to deliver the operating model
• Change management and people alignment strategies

Technology

• Role of technology as an enabler of the operating model
• Choosing the right digital tools and platforms
• Ensuring interoperability, scalability, and alignment with business needs

Governance

• Decision-making frameworks, accountability structures, and oversight mechanisms
• Ensuring alignment, compliance, and risk management
• Governance models that support agility and empowerment

Customer & Stakeholder Experience

• Designing the operating model around customer needs and expectations
• Understanding customer journeys and touchpoints
• Aligning internal operations to deliver superior external experiences

Organizational Structure

• Structuring teams, functions, and reporting lines
• Centralized vs. decentralized models
• Building structures that support collaboration and performance

Financial Model

• Linking financial planning, budgeting, and cost structures to operations
• Ensuring cost-efficiency and financial sustainability
• Resource allocation aligned with strategic priorities

Data & Insights

• Role of data in driving operational decisions
• Designing data flows, analytics capabilities, and performance dashboards
• Building a data-driven culture to support continuous improvement

Culture and Values

• Embedding organizational culture into the operating model
• Aligning values, behaviors, and performance expectations
• Shaping culture to support strategy and transformation efforts

Interconnections Between Operating Model Elements

• Understanding how each component influences others
• Managing trade-offs and synergies across elements
• Ensuring coherence and alignment in design and execution

Overcoming Challenges in Implementation

• Common pitfalls and barriers in operating model transformation
• Change management and stakeholder alignment
• Strategies for successful adoption and sustainability

Steps to Design an Effective Operating Model

• Diagnosing current state and defining future state
• Conducting capability assessments and gap analysis
• Prioritizing design principles and transformation levers
• Designing and validating the new model

Phases of Operating Model Development

• Discovery and assessment
• Design and prototyping
• Implementation planning
• Rollout and monitoring
• Iteration and refinement

Industry-Specific Applications

• Customizing operating models for sectors such as:
  • Government and public services
  • Healthcare
  • Financial services
  • Oil & gas
  • Logistics and supply chain
• Addressing sector-specific regulatory, operational, and customer requirements