Module 1: Introduction to Institutional Excellence

• Concept and principles of institutional excellence
• Evolution of excellence models worldwide
• Overview of international excellence models (EFQM, Baldrige)
• Key assessment elements in excellence frameworks
• Introduction to the RADAR assessment methodology

Module 2: Role of the Excellence Assessor

• Role and responsibilities of institutional excellence assessors
• Differences between assessors, auditors, and consultants
• Ethical standards and professional conduct for assessors
• Stages of the institutional excellence assessment process

Module 3: Preparing for the Assessment

• Reviewing and analyzing organizational application documents
• Identifying strengths and information gaps
• Developing the assessment plan
• Organizing meetings and interviews during the site visit

Module 4: Professional Interviewing Skills

• Conducting professional assessment interviews
• Types of questions used in excellence assessments
• Active listening and note-taking techniques
• Identifying inconsistencies and verifying responses

Module 5: Site Visits and Observation Techniques

• Objectives of the assessment site visit
• Professional observation methods
• Verifying implementation of organizational practices
• Collecting and validating evidence

Module 6: Evidence Analysis and Reporting

• Analyzing collected evidence and information
• Identifying strengths and improvement opportunities
• Writing professional assessment findings
• Preparing the final excellence assessment report